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Corona Virus (COVID-19)

Information and Updates

Florstar Operations
Illinois
Indiana
Michigan
Minnesota
Ohio
Wisconsin
Florstar Operations

Florstar Operations - 3/23/2020


Due to circumstances beyond our control, we have implemented a plan that would allow our Customer Service Agents to work remotely. If you experience a longer than normal hold time, we apologize for that delay.

 

FlorStar does offer alternate ways of placing orders:

  • You can email your orders to Orders@florstar.com
  • You can place your orders online using our I-Focus Online Order System, if you have not set that up, go to our Website, FlorStar.com complete and submit the account form.
  • You can also contact your FlorStar Sales Representative.
  • We are still taking calls, so please dial 1-800-942-6285 and press 1 and your call will be sent to the next available Customer Service Representative.


Again, we appreciate your patience and your business.

Illinois

 

March 22, 2020

 

Dear FlorStar customers:

 

We continue our efforts to safeguard our employees and community, comply with government directives, and serve you during these trying times.  As you may have heard, on Friday, March 20, the governor of Illinois issued a shelter-in-place order.   Certain firms including FlorStar are deemed essential businesses under the current order.   As a member of the building materials supply chain servicing not only construction generally, but specifically health care, pharmaceutical, grocery, and other essential businesses, FlorStar will continue operating.

 

In addition to the cautionary measures we adopted previously and reviewed with you March 16, FlorStar has enacted additional protocols.   Among these, we have now shifted almost all of our Romeoville office staff to their homes.  We appreciate your patience with any delays involved in responding to you.   As a reminder, in addition to our 1-800 number, you may place orders with us utilizing our orders@florstar.com email box, our 24/7 I-Focus portal available at www.florstar.com, or by contacting your FlorStar sales person.   We temporarily will have difficulty servicing any faxed orders and apologize for any inconvenience this causes.

 

We will continue our delivery schedules as long as it remains safe to do so.   If your firm has any specific instructions or requirements in this regard, please let us know.   Our sales professionals will be operating from their home offices in all states.  If you have a consumer with a product complaint, please contact your FlorStar sales person and we will attempt to have the consumer utilize digital pictures to help us diagnose and resolve the matter quickly.   If a field inspection is required, we will have to wait until it is safe before scheduling.

 

Also, please remember that FlorStar can help you service customers remotely by sending small sample cuttings to them.   With many people confined to their homes, this service can help you close both residential and commercial sales remotely.   We may not have every sku requested, but we have many and can work with vendors to procure many more.

 

Thank you as always for supporting FlorStar Sales.   Please accept our best wishes for your health and safety and for the health and safety of your families and communities.

Indiana

March 25, 2020

 

Dear FlorStar Indiana customers:

 

We continue our efforts to safeguard our employees and community, comply with government directives, and serve you during these trying times.  As you know, Eric Holcomb, Governor of Indiana issued a “Directive for Hoosiers to Stay at Home,” effective March 24, 2020 until April 6, 2020.   Certain firms including FlorStar are deemed essential businesses under the current order.   As a member of the building materials supply chain servicing not only construction generally, but specifically health care, pharmaceutical, grocery, and other essential businesses, FlorStar will continue operating.

 

In addition to the cautionary measures related to safety and social distancing that we adopted previously and reviewed with you March 16, FlorStar has enacted additional protocols.   Among these, we have worked to the greatest extent possible to use technology to avoid meeting in person as well as to facilitate much of our headquarters staff to work remotely.  We appreciate your understanding any delays involved in responding to you.   As a reminder, in addition to our 1-800 number, you may place orders with us utilizing our orders@florstar.com email box, our 24/7 I-Focus portal available at www.florstar.com, or by contacting your FlorStar sales person.   We temporarily will have difficulty servicing any faxed orders and apologize for any inconvenience this causes.

 

We will continue our delivery schedules as long as it remains safe to do so.   If your firm has any specific instructions or requirements in this regard, please let us know.   Our sales professionals will be operating from their home.  If you have a consumer with a product complaint, please contact your FlorStar sales person and we will attempt to have the consumer utilize digital pictures to help us diagnose and resolve the matter quickly.   If a field inspection is required, we will have to wait until it is safe before scheduling.  

 

Also, please remember that FlorStar can help you service customers remotely by sending small sample cuttings to them.   With many people confined to their homes, this service can help you close both residential and commercial sales remotely.   We may not have every sku requested, but we have many and can work with vendors to procure many more.

 

Thank you as always for supporting FlorStar Sales.   Please accept our best wishes for your health and safety and for the health and safety of your families and communities.

Michigan

March 26, 2020

 

Service Update: FlorStar Michigan Customers

 

Dear Michigan Customers:

 

We are again updating you regarding our efforts to serve the health and safety of our community, help mitigate the impact of COVID-19, and comply with Governor Whitmer’s Executive Order No. 2020-21 (“Executive Order”).   As we shared earlier today, we have received information indicating that FlorStar can continue distributing hardwood products to you under the terms of the Executive Order incorporating guidance from the Cybersecurity & Infrastructure Security Agency.   While this appears accurate, we also want to emphasize that, a little earlier today, Governor Whitmer spoke about her efforts to control the spread of COVID-19 and made clear that new home construction is not among the essential business exempted from her shelter-in-place order.  Builder associations are working with the Governor to seek guidance regarding work in progress, but we want to make clear that FlorStar cannot support any new home construction efforts for the pendency of the Governor’s order, as we have noted previously but wish to emphasize especially in light of the Governor’s comments today. 

 

We remain available to assist you with health and safety related orders, but we do need an email documenting the job, product need, and specific health and welfare purpose.  As we have discussed previously, we are emphasizing social distancing, so in the event you need to will call material, you both must let us know in advance and schedule your pick-up in advance to ensure safety.   Although our sales team remains off the road, they are happy to assist you with questions about this process or any of our products or services.

 

Thank you for your attention to these updates and for your support of FlorStar.   Please work in all respects to be safe.

Minnesota

March 26, 2020

 

Dear FlorStar Minnesota customers:

 

On March 25, 2020, Minnesota’s Governor Walz issued a stay-at-home order, effective Friday, March 27 at 11:59 p.m. through April 10, 2020 at 5:00 p.m.  Certain firms including FlorStar are deemed essential businesses under the current order.   As a member of the building materials, transportation, and logistics supply chains servicing not only construction generally, but specifically health care, pharmaceutical, grocery, and other essential businesses, FlorStar will continue operating pursuant to exceptions set forth in the Governor’s order, including but not limited to, those in Sections 6, 6(g), 6(x), 6(ii).  It also is our understanding that our logistics partner, Braun’s Express is similarly classified as an essential business due to their specific participation in exempted Transportation and Logistics pursuant to Governor Walz’s order and guidance from the Cybsersecurity and Infrastructure Security Agency (CISA) incorporated in that order.

 

Please be aware that in addition to the cautionary measures related to safety and social distancing that we adopted previously and reviewed with you March 16, FlorStar has enacted additional protocols.   Among these, we have worked to the greatest extent possible to use technology to avoid meeting in person as well as to facilitate much of our headquarters staff to work remotely.  We appreciate your understanding any delays involved in responding to you.   As a reminder, in addition to our 1-800 number, you may place orders with us utilizing our orders@florstar.com email box, our 24/7 I-Focus portal available at www.florstar.com, or by contacting your FlorStar sales person.   We temporarily will have difficulty servicing any faxed orders and apologize for any inconvenience this causes.

 

We will continue our delivery schedules as long as it remains safe to do so.   If your firm has any specific instructions or requirements in this regard, please let us know.   Our sales professionals will be continue to operate from their homes, as they have been even before the onset of this order based on social distancing steps FlorStar enacted.  If you have a consumer with a product complaint, please contact your FlorStar sales person and we will attempt to have the consumer utilize digital pictures to help us diagnose and resolve the matter quickly.   If a field inspection is required, we will have to wait until it is safe before scheduling. 

 

Also, please remember that FlorStar can help you service customers remotely by sending small sample cuttings to them.   With many people confined to their homes, this service can help you close both residential and commercial sales remotely.   We may not have every sku requested, but we have many and can work with vendors to procure many more.

 

Thank you as always for supporting FlorStar Sales.   Please accept our best wishes for your health and safety and for the health and safety of your families and communities.

 

Ohio


March 25, 2020


Dear FlorStar Ohio customers:

 

We continue our efforts to safeguard our employees and community, comply with government directives, and serve you during these trying times. As you know, the State of Ohio issued a stay at home order, effective March 23, 2020. Certain firms including FlorStar are deemed essential businesses under the current order. As a member of the building materials supply chain servicing not only construction generally, but specifically health care, pharmaceutical, grocery, and other essential businesses, FlorStar will continue operating.

 

In addition to the cautionary measures related to safety and social distancing that we adopted previously and reviewed with you March 16, FlorStar has enacted additional protocols. Among these, we have worked to the greatest extent possible to use technology to avoid meeting in person as well as to facilitate much of our headquarters staff to work remotely. We appreciate your understanding any delays involved in responding to you. As a reminder, in addition to our 1-800 number, you may place orders with us utilizing our orders@florstar.com email box, our 24/7 I-Focus portal available at www.florstar.com, or by contacting your FlorStar sales person. We temporarily will have difficulty servicing any faxed orders and apologize for any inconvenience this causes.

 

We will continue our delivery schedules as long as it remains safe to do so. Due to restrictions in other jurisdictions, we may deliver on our truck or via carrier as the law permits. If your firm has any specific instructions or requirements in this regard, please let us know. Our sales professionals will be operating from their home. If you have a consumer with a product complaint, please contact your FlorStar sales person and we will attempt to have the consumer utilize digital pictures to help us diagnose and resolve the matter quickly. If a field inspection is required, we will have to wait until it is safe before scheduling.

 

Also, please remember that FlorStar can help you service customers remotely by sending small sample cuttings to them. With many people confined to their homes, this service can help you close both residential and commercial sales remotely. We may not have every sku requested, but we have many and can work with vendors to procure many more.

 

Thank you as always for supporting FlorStar Sales. Please accept our best wishes for your health and safety and for the health and safety of your families and communities.

Wisconsin

March 24, 2020

 

Dear FlorStar Wisconsin customers:

 

We continue our efforts to safeguard our employees and community, comply with government directives, and serve you during these trying times.  As you may have heard, today, the governor of Wisconsin issued a safer-at-home.   Certain firms including FlorStar are deemed essential businesses under the current order.   As a member of the building materials supply chain servicing not only construction generally, but specifically health care, pharmaceutical, grocery, and other essential businesses, FlorStar will continue operating.

 

In addition to the cautionary measures related to safety and social distancing that we adopted previously and reviewed with you March 16, FlorStar has enacted additional protocols.   Among these, we have worked to the greatest extent possible to use technology to avoid meeting in person as well as to facilitate much of our headquarters staff to work remotely.  We appreciate your understanding any delays involved in responding to you.   As a reminder, in addition to our 1-800 number, you may place orders with us utilizing our orders@florstar.com email box, our 24/7 I-Focus portal available at www.florstar.com, or by contacting your FlorStar sales person.   We temporarily will have difficulty servicing any faxed orders and apologize for any inconvenience this causes.

 

We will continue our delivery schedules as long as it remains safe to do so.   If your firm has any specific instructions or requirements in this regard, please let us know.   Our sales professionals will be operating from their home.  If you have a consumer with a product complaint, please contact your FlorStar sales person and we will attempt to have the consumer utilize digital pictures to help us diagnose and resolve the matter quickly.   If a field inspection is required, we will have to wait until it is safe before scheduling.  

 

Also, please remember that FlorStar can help you service customers remotely by sending small sample cuttings to them.   With many people confined to their homes, this service can help you close both residential and commercial sales remotely.   We may not have every sku requested, but we have many and can work with vendors to procure many more.

 

Thank you as always for supporting FlorStar Sales.   Please accept our best wishes for your health and safety and for the health and safety of your families and communities.